There can be instances when products are lost or damaged during transit. If the condition of the product during receipt is unsatisfactory in any respect, then feel free to have words with our customer care. The unopened package will be considered for a full refund if delivered within 15 days. The customer would be responsible for all shipping costs while returning the product. The original packaging of the product and seals must be not be tampered. The serial number or UPC number should be visible on the package. The opened packages can be considered for return only when an incorrect product is mistakenly dispatched to your address.
If any physical damage is visible on the package then it must be notified within 24 hrs. We are very clear that handling and shipping charges are non-refundable. The returned products showing signs of any damage would not be considered for a refund. The item which has been used or consumed would not be considered for return.
Refusal to accept delivery and incorrect address
The customer cannot claim any refund if he/she is refusing to accept the package or the address provided by him or her appears to be incorrect or undeliverable.
Our items are duly insured against any damage and theft incurred during transit. The customer must not accept package with broken seal or the one that appears to be tampered. Feel free to contact customer care service and we would be happy to help.